(Humans will supply digital services to complement AI)

Living in this generation full of technological advancements is a great privilege; however, the importance of artificial intelligence needs to be made known in Nigeria, Africa and the world at large. Gone are the days when almost everything was done manually, taking a lot of time, energy, resources and money. But now, we live in the time where a lot of simple and complex work is being done by machines, software and various automatic processes.

Looking back on some decades back, it seems wise to conclude that fears and concerns regarding AI are understandable but basically needless. Technological change may eliminate certain jobs, but it has always created more jobs in the process.

A typical example is the card reader device used during elections, when it was first introduced; it was kicked against by so many people in the name of it was going to take the job of most independent electoral commission (INEC) staffs, but on the contrary it provided more jobs even for the youths in the country. Another example is the Automated teller machine (ATM), what came to peoples’ mind at the point of introduction was all banks staff will be sacked, redundant or rendered useless but as we can see today it’s an ease on their jobs and to the society at large.

Fears about the impact of technology on jobs have resurfaced periodically ever since. The latest bout of anxiety concerns the arrival of artificial intelligence (AI). Once again, however, technology is creating demand for work. To take one example, more and more people are supplying digital services online via what is sometimes dubbed the “human cloud”. Counter-intuitively, many are doing so in response to AI.

According to the World Bank, more than 5m people already offer to work remotely on online marketplaces such as and UpWork. Jobs range from designing websites to writing legal briefs, and typically bring in at least a few dollars an hour. In 2016 such firms earned about $6bn in revenue, according to Staffing Industry Analysts, a market researcher. Those who prefer work in smaller bites can use “micro-work” sites such as Mechanical Turk, a service operated by Amazon. About 500,000 “Turkers” perform tasks such as transcribing bits of audio, often earning no more than a few cents for each “human-intelligence task”.

It is a known fact that banks have numerous activities on a day to day basis that need to be done accurately. Most of the activities take a lot of time and efforts from the employees and at times human error is inevitable. Some of the works that banks and financial institutions handle are investing money in stocks, financial operations, managing various properties, etc. With the use of AI system in this process, the institutions are able to achieve efficient results in a quick turnaround time. The strategic implementation of artificial implementation in the bank can help them to focus on every customer, and provide them quick resolution. The customers are happy at all times, as they can get quick service for all their banking and financial needs.

AI will eliminate some forms of this digital labour—software, for instance, has got better at transcribing audio. Yet AI will also create demand for other types of digital work. The technology may use a lot of computing power and fancy mathematics, but it also relies on data distilled by humans. For autonomous cars to recognize road signs and pedestrians, algorithms must be trained by feeding them lots of video showing both. That footage needs to be manually “tagged”, meaning that road signs and pedestrians have to be marked as such. This labelling already keeps thousands busy. Once an algorithm is put to work, humans must check whether it does a good job and give feedback to improve it.

You might expect humans to be taken out of the loop as algorithms improve. But this is unlikely to happen soon, if ever, says Mary Gray, who works for Microsoft’s research arm. Algorithms may eventually become clever enough to handle some tasks on their own and to learn by themselves. But consumers and companies will also expect ever-smarter AI services: digital assistants such as Amazon’s Alexa and Microsoft’s Cortana will have to answer more complex questions. Humans will still be needed to train algorithms and handle exceptions.

Although there are employees that are at high risk of losing their jobs to AI development, but no matter how advanced and super-efficient AI may become, some jobs are always done better by humans, jobs like medicine, nursing, vocational jobs like hairdressing, barbing likewise personal trainers.

It is known that each time new technology is to be introduced, the anxiety and fear that it is going to cost some people their jobs or lives have been the major problem of most Africans, but the reverse is always the case as these new technologies tend to bring about creation of new jobs and opportunities, taking for instance, the subsistent farmers of the olden days who were formerly afraid of mechanized farming are the ones that are enjoying the opportunities in the new system of farming.

Artificial Intelligence will not lead to mass unemployment, but it will shake up the foundation of many companies that rely on outdated technologies, which will result in huge losses and then layoffs. Those companies that will embrace it will disrupt the industry and speed up the existing trend of computer-related automation which will enable their employees to learn new skills more quickly than in the past. If AI is made prominent in Nigeria and Africa, it will enable us think deeply; look for problems around us and to proffer better solutions.

In conclusion, there are numerous benefits of understanding and replicating the brand in artificial intelligence. Apart from treating the brain injuries, diseases, advancements in communication technology, computer simulations, understanding the brain will help to design machines that have a more powerful impact towards the society. Even today we see machines that are capable of performing voice recognition, provide the response to human prompts, monitor and sense the human activities on a day to day basis. However, the future holds much more than what we are able to accomplish today

Artificial Intelligence plays a very important role in not just the development of business and processes but also the humans to the next level. With the rapid growth in technology and development, we can expect a lot more exciting features and uses of AI in the future.

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